Stakeholder engagement

How we listen

We make better decisions when we listen. See who we talk to, how often, and what has changed because of it.

Draft table content for review. The engagement content is to be confirmed by the Sustainability team and Company Secretary. DRAFT

Stakeholder	What matters to them	How we engage	How often
Customers	Fair claims, clear products, fast service	Call centre, branches, agents, surveys	Daily
Investors and shareholders	Returns, governance, clear reporting	Results briefings, AGM, investor relations contacts	Quarterly and annual
Employees	Fair pay, growth, safe workplace	Town halls, pulse surveys, team meetings	Monthly
Regulators	Compliance, solvency, conduct	Returns, meetings, inspections	As required
Government	Policy, taxes, inclusion	Industry forums, consultations	As required
Co-operative societies and members	Member benefits, co-operative values	Delegate meetings, trainings, field visits	Quarterly
Suppliers	Prompt payment, fair tenders	Procurement portal, supplier days	Annual
Media	Timely, accurate information	Press briefings, press releases	As needed
Communities	Education, health, livelihoods	Foundation programmes, barazas	Ongoing