About CIC Group
Since 1968, we have helped families, businesses and co-operatives across East and Central Africa prepare for the unexpected and keep moving. This is who we are and what we stand for.
Who we are
For more than five decades, CIC Insurance Group has helped individuals, businesses and communities manage risk through insurance and financial services tailored to their needs. Our promise, “We Keep Our Word”, reflects our commitment to delivering dependable service.
CIC began in 1968 as a department of the Kenya National Federation of Co-operatives (KNFC). Today, we are a leading co-operative insurer in Africa, with operations in Kenya, Uganda, South Sudan and Malawi.
We are the only co-operative insurance entity listed on the Nairobi Securities Exchange (NSE). We serve over 2 million customers through 25 branches, more than 8,000 agents and brokers, and multiple online platforms.
Our work continues to earn industry recognition. With decades of experience and a strong corporate brand, CIC Group serves a wide range of customers, from co-operatives and corporates to SMEs, NGOs, government entities and individuals.
To be a world-class provider of insurance and other financial services.
To enable people to achieve financial freedom.
Our values
Trust and integrity
We keep our word.
Human-centred innovation
We pioneer solutions that transform lives.
Resourceful collaboration
We achieve the impossible together.
Inclusive impact
We create prosperity for every community.
Velocity and excellence
We deliver exceptional results with unstoppable momentum.
Empathy and co-operative spirit
We honour our co-operative heritage.
Why people trust CIC
Recognition
In recent years CIC has been recognised by industry bodies, chambers of commerce and professional institutes for its service, claims handling, training and reporting.
Think Business Awards
Training Award, winner. Fraud detection and prevention (CIC General Business), 2nd runner-up. Claims settlement (CIC Life Assurance), 2nd runner-up.
AKI Awards
Most Improved Company 2024 (Life Insurance Agents Awards), winner. Highest Growth in Number of Life Policies 2024, winner. Company of the Year 2024 (Group Life Best Practice Award), 1st runner-up.
Kenya National Chamber of Commerce and Industry
Best Insurance Service Provider, winner.
PMI Awards
Project of the Year under KES 10M (impact system for microinsurance), 1st runner-up.
FiRe Awards
Insurance category, 1st runner-up. ESG reporting (GRI category), 2nd runner-up.
South Sudan National Chamber of Commerce Quality Awards
Insurance and Life Insurance Company of the Year, winner.
Year against each recognition line to be confirmed by CIC.
